Privacy Policy

Last updated: February 2026

At Pawna Camping Palm Village (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or interact with us.

1. Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, email address, phone number, and mailing address.
• Booking Information: Dates of stay, number of guests, special requests, and payment details (handled securely by Razorpay).
• Technical Data: IP address, browser type, device information, and cookies (see Section 5).
• Communication: Any messages you send to us via email, social media, or our contact forms.

2. How We Use Your Information

We use your information to:

• Process and confirm your bookings and payments.
• Communicate with you about your reservation and provide customer support.
• Send you promotional offers, newsletters, or updates (only with your consent).
• Improve our website, services, and customer experience.
• Comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Payment gateways (Razorpay), booking engines, and IT support who assist in our operations.
• Legal Authorities: When required by law or to protect our rights and safety.

All third‑party providers are contractually bound to protect your data and use it only for the services they perform.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalize content. You can control cookie preferences in your browser settings. By continuing to use our site, you consent to our use of cookies.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data held by us.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a data protection authority if you believe we have mishandled your information.

To exercise these rights, please contact us using the details below.

7. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically.